nupk Privacy Policy — How Is Your Information Kept Secure?
Last updated: January 2025. This policy applies to users in Bangladesh.
Platform Features
What Information Do We Collect and Why?
Registration & Identity Information
When you open an account on nupk, we collect your name, date of birth, email address, and mobile number. This information is used solely to verify your identity and keep your account secure. We complete an age verification process in compliance with applicable regulations in Bangladesh, ensuring that only individuals aged 18 or above can register on the platform. Your information is never sold to third parties or used for advertising purposes. We only collect what is strictly necessary to provide you with a safe and seamless service.
Payment & Transaction Information
During deposits, withdrawals, or any financial transactions, nupk collects the necessary payment information. This may include mobile banking numbers (such as bKash, Nagad, Rocket) or bank account details. All financial information is stored using industry-standard encryption technology to prevent unauthorized access. Your transaction history is stored in your account and can be reviewed at any time. Transaction data may be monitored to prevent fraud and ensure responsible gaming.
Usage & Activity Information
We may automatically collect usage data such as how you navigate the platform, which games you play, and how long your sessions last. We use this information to make your experience more personalized and seamless. Device type, operating system, and browser information may also be used to troubleshoot technical issues and improve service quality. Your IP address is only processed for security verification and location detection. This information is never disclosed to third parties along with your personal identity.
What Rights Do You Have Over Your Information?
Right to Access Information
You may wish to view the information stored on nupk at any time. By logging into your account, you can directly view your personal information, transaction history, and gaming activity. If any information appears incomplete or incorrect, you can contact our support team to have it corrected.
Right to Deletion of Information
Under certain circumstances, you may request the deletion of your personal information. However, some information required to fulfill legal obligations may need to be retained for a specified period. To request deletion, email [email protected].
Right to Correction of Information
You have the full right to update any information stored in your profile if it is incorrect or outdated. You can change general information yourself from your account settings. In special cases, the support team will assist you after identity verification.
Right to Object to Processing
You may object to the use of your information for specific purposes. You can change your preferences at any time to opt out of marketing or promotional communications. We respect your decisions fully and act on them in a timely manner.
About Cookies & Tracking Technologies
Cookies are used on the nupk website to keep your session active, save your preferences, and ensure platform functionality. These cookies are stored on your device and help keep your experience smooth across every browser session. You may disable cookies from your browser settings, though some features may not work properly as a result. We do not use third-party advertising cookies, and your browsing activity is not shared externally. For mobile app users, app-specific local storage may be used.
How Will You Know When the Privacy Policy Changes?
Nupk reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you via your registered email address or through in-platform notifications. The date of the change will always be noted at the top of this page so you can easily identify the latest version. We recommend reviewing this policy every few months. Keeping your account active on nupk means you agree to the terms of the updated policy.
Our dedicated support team is always ready to handle any questions, requests, or complaints regarding the privacy policy. Contact us by email at: [email protected] — we typically respond within 24 hours. If you have any concerns about your privacy, please directly FAQ Page Visit us, where answers to many common questions can be found. nupk believes transparency is the best policy — which is why we always communicate our data collection and usage practices in clear, simple language.